Customer Experience Manager
- A demonstrated leader with a heart to serve and build relationships.
- Experience in utilizing varying approaches to teaching and training to best meet the needs of our team members + customers.
- Emotional + physical stamina to give all customers the same standard of service no matter the time of day or day of week.
- Exceptional communication, interpersonal, and organizational skills.
- Attention to detail without losing sight of the big picture.
- Self-starter who is not afraid to dive in and take ownership.
- Passion for creating a safe space for our guests and team.
- 21+ years of age.
Responsibilities:
- Set the standard for customer service in our store.
- Coach, encourage, and lead our part-time sales team.
- Cultivate an environment where our team feels valued, empowered, and supported.
- Cultivate an environment where our guests feel seen and safe.
- Become an expert on our product categories to effectively share their benefits + make custom recommendations.
- Help individual team members meet performance goals through tailor-made coaching, training, and mentoring.
- Identify + develop team training opportunities to enhance customer experience and increase average ticket values.
- Lead monthly team meetings.
- Interview, onboard, and train new team members in collaboration with shop owner.
- Gather team availability and complete sales floor schedule monthly.
- Identify + develop team training opportunities to enhance customer experience and increase average ticket values.
- Track sales team KPIs and identify training opportunities.
- Meet with Sara bi-weekly to review the past two week's KPIs and communicate support needed to reach weekly personal/team goals.
- Communicate customer requests, store needs, and opportunities clearly to store owner.
- Process incoming inventory and identify tasks to delegate to part-time team.
- Review product line sheets and send feedback to owner/buyer.
- Test potential product lines + provide feedback with our customers in mind.
- Oversee the upkeep of the sales floor in accordance with Terra Shepherd standards.
- Complete all tasks necessary to open and/or close the store.
Compensation/Benefits:
- $18-20/hour.
- 15 days of PTO (increased annually to 25 days).
- 5 paid Holidays.
- Paid parking in covered DTSF parking garage ($90/month).
- Paid days when store is closed due to inclement weather.
- 40 percent merchandise discount.
Schedule:
- Typical schedule will be M-F 9:30AM to 5:30PM with 1-2 Saturday per month.
- Off the Monday following the Saturday "on" to ensure two days off in a row.
- Will work occasional evenings for special events, team meetings, training, etc.
Ready to apply or have questions?
Complete an application for employment.
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Employment questions may be emailed to Sara at hello@terrashepherd.com .
