Customer Experience Manager

Qualities + Qualifications:

A demonstrated leader with a heart to serve and build relationships.

- Experience in utilizing varying approaches to teaching and training to best meet the needs of our team members + customers.

- Emotional + physical stamina to give all customers the same standard of service no matter the time of day or day of week.

- Exceptional communication, interpersonal, and organizational skills.

- Attention to detail without losing sight of the big picture.

- Self-starter who is not afraid to dive in and take ownership.

- Passion for creating a safe space for our guests and team.

- 21+ years of age.



- Set the standard for customer service in our store.

- Coach, encourage, and lead our part-time sales team.

- Cultivate an environment where our team feels valued, empowered, and supported.

- Cultivate an environment where our guests feel seen and safe.

- Become an expert on our product categories to effectively share their benefits + make custom recommendations.

- Help individual team members meet performance goals through tailor-made coaching, training, and mentoring.

- Identify + develop team training opportunities to enhance customer experience and increase average ticket values.

- Lead monthly team meetings.

- Interview, onboard, and train new team members in collaboration with shop owner.

- Gather team availability and complete sales floor schedule monthly.

- Identify + develop team training opportunities to enhance customer experience and increase average ticket values. 

- Track sales team KPIs and identify training opportunities.

- Meet with Sara bi-weekly to review the past two week's KPIs and communicate support needed to reach weekly personal/team goals.

- Communicate customer requests, store needs, and opportunities clearly to store owner.

- Process incoming inventory and identify tasks to delegate to part-time team.

- Review product line sheets and send feedback to owner/buyer.

- Test potential product lines + provide feedback with our customers in mind.

- Oversee the upkeep of the sales floor in accordance with Terra Shepherd standards.

- Complete all tasks necessary to open and/or close the store.



- $18-20/hour.

- 15 days of PTO (increased annually to 25 days).

- 5 paid Holidays.

- Paid parking in covered DTSF parking garage ($90/month).

- Paid days when store is closed due to inclement weather.

- 40 percent merchandise discount.



- Typical schedule will be M-F 9:30AM to 5:30PM with 1-2 Saturday per month.

- Off the Monday following the Saturday "on" to ensure two days off in a row.

- Will work occasional evenings for special events, team meetings, training, etc.



Ready to apply or have questions?

Complete an application for employment.


Employment questions may be emailed to Sara at .