FAQ
Where are you located?
Terra Shepherd is located in the heart of downtown Sioux Falls, SD at 218 S. Phillips Ave. Find more information here.
When will my order ship?
We typically ship all orders within 1-2 business days. Once it leaves our shop, your order is in the hands of the good folks at USPS. Please choose the shipping option that best meets your needs.
What shipping materials do you use?
We lovingly pack our orders with materials that we reuse from our incoming orders and/or recycled materials, because sustainability is about so much more than just the products we sell.
What size should I purchase?
We recommend following the sizing recommendations in the description of the item you are purchasing. Please note that these will vary depending on the style/material/brand of the garment - we do our best to include recommendations for each individual garment. Please email us at hello@terrashepherd.com with specific fit questions!
How should I care for my garment?
Please follow the specific care instructions for each garment. They are there for a reason! We are also huge fans of only washing garments when necessary and line drying - even when machine drying is permitted - to extend the life of your garment and reduce energy needed to care for your clothing! We believe clothing is an investment that should last for years to come, and we should treat it as such.
How are brands/products selected?
Sara has hand selected each of the over 150 small brands (and thousands of products!) in Terra Shepherd with sustainability and ethical production in mind. Product materials/ingredients, packaging, third-party certifications, production practices, and measures to counter waste are all considered. Sara relies on in-person markets, brand submissions, first-hand experiences, customer recommendations, and the power of the internet to find items for the shop.
Where can I find more information on your products?
We do our best to provide you with all of the information you need to make an informed product selection. You will find product information including the brand, ingredients, third party certifications, product use/care, and complementary product recommendation in each individual product listing.
Will you carry my product line?
Possibly! If you think your brand would be a good fit for Terra Shepherd Boutique, you may email your brand information and product catalog to Sara at hello@terrashepherd.com. Please include all relevant order information including lead times, pricing, packaging, shipping costs, case sizes, and order minimums. Our small business receives inquiries from new brands each week. The more information you can provide as to why your line would be a good fit for Terra Shepherd, the better!
Samples are an excellent way for our team to gain first-hand experience with your products and determine if they are a good fit for our shop and customers! Brands or makers wishing to submit their products for wholesale consideration, may send samples to:
Terra Shepherd Boutique
Attn: Sara Jamison
218 S. Phillips Ave.
Sioux Falls, SD 57104
Are you hiring?
We are always looking for amazing humans to join our team! You may submit your resume and cover letter to Sara at hello@terrashepherd.com.
Get in touch
Have questions about your order or a general question that wasn't answered above?